Recommendations

Placeholder recommendation — replace with your own.

Rob Fitzpatrick on how to talk to customers when everyone you ask is too nice to tell you the truth. Short, practical, and it fixed how I run early conversations about anything I’m building.

Placeholder recommendation — replace with something you actually rate.

Venkatesh Rao’s essay that reads office hierarchies through The Office. Worth it for the framing alone; you will not look at an org chart the same way again.